Oto tłumaczenie regulaminu na angielski brytyjski:

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**TERMS AND CONDITIONS FOR SHORT-TERM RENTAL AND RESERVATION OF PREMISES**

**AT PANDO APARTMENTS S.L. / (HEREINAFTER REFERRED TO AS "P&O APARTMENTS")**

**§1. GENERAL CONDITIONS**

1. **Minimum Rental Period:**

a. **Standard premises** – the minimum rental period is 2 days. Renting for one day requires the consent of P&O Apartments and, in some cases, may be impossible due to agreements with the property owners. An additional fee may apply for one-day rentals.

b. **Large premises (from 80 m²)** – the minimum rental period is 3 days.

c. **Holiday premises/villas** – the minimum rental period is 7 days.

2. **Age Restrictions:**

Reservations can only be made by adults (over 18 years of age) holding a valid photo identification document (passport, driving licence, ID card).

3. **Mandatory Refundable Deposit and Charges or Penalties for Non-compliance with Regulations:**

a. A mandatory refundable deposit is collected no later than on the day of arrival, payable in cash or by credit card. The deposit is refunded after the tenant vacates the premises and after P&O Apartments checks the condition of the premises.

b. In the case of cash payment of the deposit, the refund will be made by bank transfer within up to 7 days after the tenant vacates the premises. In the case of credit card payment, a hold will be placed on the tenant's bank account for a period of 10 working days. The release of the hold by the bank occurs automatically.

c. P&O Apartments is not responsible for delays in the registration of the deposit refund transaction or the unblocking of funds in the tenant's bank account that arise during the transaction processing by financial institutions (banks).

d. The amount of the deposit is calculated individually for each premises.

e. The deposit serves as security for P&O Apartments and may be retained in case it is necessary to cover the costs of damages caused by the tenant during the use of the premises. This applies to both damage to the premises' equipment and charges related to improper use of the premises or charges or penalties related to the violation of any point of the regulations.

f. In the event of damages or charges or penalties exceeding the value of the deposit, the tenant agrees to cover all claims of P&O Apartments and consents to charge their credit card with an amount corresponding to the value of the damages, charges, or penalties incurred.

g. P&O Apartments reserves the right to seek separate compensation exceeding the value of the costs described above for covering damages and charges or to seek supplementary compensation based on the general principles of the Civil Code in the event of incurring damages exceeding the value of the refundable deposit or incurring other damages that cannot be valued at the time of their liquidation or incurring non-material damages, including in particular lost profits.

h. Tenants agree to the assessment of damages and charges made by P&O Apartments and undertake not to raise any objections to the assessment of damages and charges made.

4. **Total Reservation of the Premises – Confirmed Reservation:**

a. To reserve the premises, a deposit of at least 20% of the rental value must be paid. The minimum amount of the deposit may be higher and is provided by P&O Apartments each time before making the reservation.

b. Payment can be made by bank transfer, credit card, or online payment. If the reservation is made at the P&O Apartments office, there is an option to pay in cash.

c. The value of the deposit is provided by P&O Apartments at the time of making the reservation and is individual for each premises.

5. **Preliminary Reservation of the Premises – Unconfirmed Reservation:**

a. There is an option to make a preliminary reservation (not paid with a deposit) for a period of 3 hours. During this time, the deposit payment should be made. Exceeding the established time for the preliminary reservation without payment of the deposit means its expiration and the release of the premises' availability in the reservation system.

b. To extend the time of the preliminary reservation, please contact our reservation department (tel.: +34663652145 or e-mail: info@pandoapartments.es).

c. For companies reserving the premises, there is an option to extend the period of the preliminary reservation and issue a pro forma invoice if needed to make the deposit.

6. **Service Pricing:**

a. Service prices are gross prices for individuals and companies. Prices include 10% VAT.

b. The price consists of the accommodation service fee and an additional final cleaning fee.

c. Utilities (Internet, water, gas, electricity) are included in the rental price of the premises.

d. For rentals for purposes other than accommodation, we add 23% VAT to the net prices.

7. **Optional Services – Additional Charges:**

a. Pet fee – calculated individually depending on the reserved premises.

b. Change of bed linen and towels during the stay.

c. Additional cleaning during the stay.

d. Breakfast.

e. Romantic package or welcome package.

f. Additional fee for arrival and key collection outside the opening hours of the P&O Apartments office.

g. Delivery of keys directly to the premises.

h. Airport transfer (to/from the airport).

i. Accommodation before 16:00 (early arrival).

j. Leaving the premises on the day of departure after 11:00 (late departure).

**§2. HANDOVER AND RETURN OF THE PREMISES**

1. **Key Collection:**

a. Check-in is done autonomously (key collection and return in safes next to the apartments or directly in the apartment – depending on the chosen apartment); payment for the reservation before arrival).

b. Check-in at the premises occurs upon presentation of a valid photo identification document (ID card, passport, or driving licence) and the reservation number.

c. The handover of keys to the premises will only occur after the tenant has settled current and outstanding payments and has paid the refundable deposit.

d. All persons using the premises must present an ID/passport, complete the online check-in form before arrival or on-site, and the guest data will be automatically forwarded to local authorities. It is also necessary to contact the reservation office to confirm the date and time of arrival.

e. In case it is necessary to check in and collect keys outside the office hours, please contact the reservation office to determine the possibility of issuing keys at other times – for an additional fee.

2. **Accommodation Time:**

a. Check-in: from 16:00 to 22:00.

b. Check-out: until 11:00.

c. For an additional fee of 120 euros, both check-in and check-out outside the established hours are possible. For this, please contact our reservation office.

**§3. REDUCTION, EXTENSION OF STAY OR CANCELLATION OF RESERVATION**

1. **Reduction of Stay:**

In the case of reducing the rental period, the fee for the unused period is non-refundable.

2. **Extension of Stay:**

a. If the tenant wishes to extend their stay beyond the indicated period, they should notify the representative of the reservation office by 17:00 on the day before leaving the apartment.

b. P&O Apartments may refuse to allow the tenant to leave the premises later.

3. **Extending the stay beyond the indicated check-out time incurs a fee:**

a. Extending the stay until 15:00 costs 50% of the daily price of the premises (without discounts).

b. Extending the stay beyond 15:00 costs the full price for the next day.

4. **Cancellation of Reservation:**

a. If cancelled 21 days before the date of arrival – it is free of charge.

b. If cancelled up to 14 days before arrival – it results in a charge to the tenant of 30% of the value of the reservation.

c. If cancelled up to 7 days before arrival – it results in a charge to the tenant of 50% of the value of the reservation.

d. If cancelled less than 7 days before arrival – it results in a charge to the tenant of 100% of the value of the reservation.

e. No-show and no cancellation of the reservation – results in a charge to the tenant of 100% of the value of the reservation.

**§4. REGULATIONS FOR USE OF THE PROPERTY AND TENANT RESPONSIBILITY**

a. In the event that any third party presents a claim or demand against P&O Apartments related to bodily injury, health impairment, or death of any person who is at that time on the premises, or takes any other action against P&O Apartments to hold it liable for the above – the tenants agree to satisfy these claims and meet the demands of such third party or release P&O Apartments from the obligation to provide services in this regard.

b. Tenants will be responsible for any damages or destruction occurring on their behalf or on behalf of any other persons/entities present on the premises. Tenants agree that if any third party presents a claim or demand against P&O Apartments regarding the repair of damage or destruction on behalf of such person or any other persons/entities, the tenants will satisfy the claims, meet the demands of such third party, or release P&O Apartments from the obligation to provide services in this regard.

c. The tenant is obliged to notify P&O Apartments of any damages immediately after they are discovered (tel.: +34663652145 or e-mail: info@pandoapartments.es).

d. In justified cases, guests agree to provide access to the apartment to P&O Apartments staff at any time, after prior notification of the time by the staff.

e. The tenant may not transfer the premises for use by third parties.

f. Only the number of persons indicated at the time of making the reservation may stay in the premises, but not more than specified in the official offer.

g. A night-time quiet period is in effect from 22:00 to 07:00. Disturbing the peace may result in an additional charge to the tenant of up to 1000 euros.

h. It is prohibited to organise parties, events, play loud music, or engage in behaviour that disturbs the peace of other tenants in the premises. Violation of any of these prohibitions by the tenant may result in an additional charge to the tenant of up to 1000 euros. Regardless of the additional charge, P&O Apartments may at any time cease further rental services in the premises where the tenant has violated the regulations. In such a case, the tenant agrees to vacate the premises immediately, and P&O Apartments terminates the rental agreement due to the tenant's fault, without the obligation to refund the amount for the unused period of the reservation.

i. Without the written consent of P&O Apartments, the premises may not be used for commercial purposes, photo sessions, video recordings, etc.

j. In the case of using the premises for commercial purposes, a fee of 2000 euros will apply for each day of rental.

k. Business activities or other activities, especially those related to receiving clients, are not permitted in the premises.

l. Discreet business meetings may be organised in the premises, provided that there are no signs of using the premises for activities related to receiving clients.

m. The tenant may not make alterations or any changes to the premises.

n. The tenant agrees to use the premises and the equipment provided in accordance with its intended purpose.

o. There is a total ban on smoking on the property.

p. In the event of violating the total smoking ban, the tenant will have to pay a penalty of 300 euros.

r. In the case of loss or destruction of the keys to the premises, the tenant is obliged to pay a corresponding fee related to the repair of the damage. The amount of the fee will be provided by P&O Apartments.

s. The tenant may not make copies of the keys to the premises or change the locks.

t. The tenant is obliged to take care of and protect from damage or vandalism the parts of the building intended for common use, such as staircases, corridors, and other utility rooms, as well as the surroundings of the building.

u. The tenant agrees to use the neighbourhood infrastructure according to its intended purpose, and in particular to: take care of the greenery, and not to litter the sidewalks, streets, and lawns.

v. In matters not regulated by these regulations, the provisions of the Civil Code shall apply.

**§5. RIGHTS, OBLIGATIONS, AND RESPONSIBILITY OF P&O APARTMENTS**

a. We inform you that P&O Apartments makes every effort to continuously monitor and update the description of the premises' equipment, as well as its condition, and takes actions to maintain their standard.

b. P&O Apartments is not responsible for changes in the condition of the property, equipment, or its standard, over which it has no direct influence or control.

c. P&O Apartments is not liable for injuries, health deterioration, bodily harm, illness, or death of guests and their visitors during the rental period.

d. P&O Apartments is not responsible for any material losses of guests and additional costs or inconveniences caused during the stay in the premises, or in connection with the stay therein, resulting from the condition of the premises, electrical installations, plumbing, weather conditions, or negligence of the property owner. In particular, P&O Apartments is not liable to the tenant for the liability mentioned in the Civil Code.

e. P&O Apartments is not responsible for the loss or damage of money, securities, valuables, or other items of scientific or artistic value.

f. P&O Apartments reserves the right to change the reserved premises to a similar one or one of a higher standard, in a similar location, at the same price.

g. P&O Apartments is obliged to ensure conditions for a full and unrestricted stay for guests in the premises, only under the conditions previously established by the Company.

**§6. COMPLAINTS**

a. Complaints can be submitted via email at: info@pandoapartments.es or by post to PANDO Apartments Group S.L. 29016 Málaga, Calle Pintor Francisco Boigas Agilar 46.

b. The complaint should include the guest's name, the address of the apartment, and the reservation number to which it pertains.

c. P&O Apartments has 30 days to respond to the complaint submitted.

**§7. PERSONAL DATA PROTECTION**

a. By making a reservation on our websites or partner portals, the client consents to the processing of their personal data.

b. The client has the right to access, delete, and block their personal data, as well as to update it.

c. P&O Apartments respects the privacy of its clients and is committed to storing information about them in a secure and responsible manner.

d. When making a reservation for accommodation services, the tenant is asked to provide their personal data necessary to carry out the reservation and for later identification for the purposes of executing the contract and pursuing any claims arising from the contract between the tenant and P&O Apartments.

e. Before the start of the stay, the tenant fills out a registration form, in which they are required to provide their first name, last name, address, phone number, and email address.

f. Tenants who wish to receive marketing information may provide their email address by marking the appropriate box in the registration form.

g. Personal data may also be collected by P&O Apartments in situations where it is necessary to achieve a specific lawful purpose.

h. Personal data may also be processed by P&O Apartments for marketing purposes, its own services, and products.

i. Personal data is stored only for the period necessary to achieve the purposes resulting from the above provisions and legal regulations.

j. P&O Apartments also undertakes not to transfer personal data to countries not covered by Directive 95/46/EC of the European Parliament and Council of 24 October 1995, and to process data in accordance with applicable law. The only exception to these rules will be the consent expressed by the user.

k. Only persons authorised by the Administrator and persons servicing the websites and partners of P&O Apartments have access to the personal data provided by clients and users of the services. These persons are obliged to keep the data strictly confidential.

l. The user also has the right at any time to fully or partially withdraw their consent for future processing of their data. This can be done by emailing privacy@pandoapartments.es or by post to PANDO Apartments Group S.L. 29016 Málaga, Calle Pintor Francisco Boigas Agilar 46.

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